The Conversation Reason DMO represents the reason a conversation started. It contains aggregated metrics for excerpts, such as cancel order, update order, and check on order status.
Object API Name
ssot__ConversationReason__dlm
Category
Other.
Primary Subject Area
Primary Key
Conversation Reason ID (ssot__Id__c)
Relationships
None.
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Average Duration In Seconds | ssot__AverageDurationInSeconds__c |
The average duration of the conversation is in seconds. | number |
| Average Number of Turns | ssot__AverageNumOfTurnsNumber__c |
The average number of turns for the conversation. | number |
| Conversation Reason Category | ssot__ConversationReasonCategoryId__c |
A reference ID to the conversation reason category. | text |
| Conversation Reason ID | ssot__Id__c |
A unique ID used as the primary key for the conversation reason DMO. | text |
| Conversation Reason | ssot__ConversationReasonStatusCode__c |
A reference ID to the conversation reason status code. | text |
| Data Source | ssot__DateSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by the external record ID. | text |
| Data Source Object | ssot__DateSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Einstein Score | ssot__EinsteinScoreNumber__c |
The Einstein score for the conversation. | number |
| Frequency Percent | ssot__FrequencyPercent__c |
The frequency percent for the conversation. | number |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the conversation reason. | text |
| Summary Text | ssot__SummaryText__c |
A summary text for the conversation reason. | text |
| Total Conversation Count | ssot__TotalConversationCount__c |
The total number of conversations. | number |