---
schema_version: "1"
id: 0c091b30a2f8a8790d8a0c51b0931dbe5bd2a732c3da4d0a647abaf4e0ed5f61
title: Conversation Reason DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-conversation-reason-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-conversation-reason-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4ad886d582762c0336abc3e99a675d2d61ce1cd2a754025778d9249d75815871
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Reason DMO

The Conversation Reason DMO represents the reason a conversation started. It contains aggregated metrics for excerpts, such as cancel order, update order, and check on order status.

## Object API Name

`ssot__ConversationReason__dlm`

## Category

Other.

## Primary Subject Area

## Primary Key

Conversation Reason ID (`ssot__Id__c`)

## Relationships

None.

## All Fields

| Field Name                   | Field API Name                          | Description                                                                                                                                                           | Data Type |
| ---------------------------- | --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Average Duration In Seconds  | `ssot__AverageDurationInSeconds__c`     | The average duration of the conversation is in seconds.                                                                                                               | number    |
| Average Number of Turns      | `ssot__AverageNumOfTurnsNumber__c`      | The average number of turns for the conversation.                                                                                                                     | number    |
| Conversation Reason Category | `ssot__ConversationReasonCategoryId__c` | A reference ID to the conversation reason category.                                                                                                                   | text      |
| Conversation Reason ID       | `ssot__Id__c`                           | A unique ID used as the primary key for the conversation reason DMO.                                                                                                  | text      |
| Conversation Reason          | `ssot__ConversationReasonStatusCode__c` | A reference ID to the conversation reason status code.                                                                                                                | text      |
| Data Source                  | `ssot__DateSourceId__c`                 | A reference ID for the logical name for a system that is the source of records identified by the external record ID.                                                  | text      |
| Data Source Object           | `ssot__DateSourceObjectId__c`           | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text      |
| Einstein Score               | `ssot__EinsteinScoreNumber__c`          | The Einstein score for the conversation.                                                                                                                              | number    |
| Frequency Percent            | `ssot__FrequencyPercent__c`             | The frequency percent for the conversation.                                                                                                                           | number    |
| Internal Organization        | `ssot__InternalOrganizationId__c`       | A reference ID to the business unit or other internal organization that owns the conversation reason.                                                                 | text      |
| Summary Text                 | `ssot__SummaryText__c`                  | A summary text for the conversation reason.                                                                                                                           | text      |
| Total Conversation Count     | `ssot__TotalConversationCount__c`       | The total number of conversations.                                                                                                                                    | number    |