The Agent Work Skill DMO represents a skill that's used to route a work assignment to an agent.
Object API Name
ssot__AgentWorkSkill__dlm
Category
Other
Primary Subject Area
Agent Work Skill
Primary Key
Agent Work Skill ID (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Agent Work Skill | Agent Work | Many To One: N:1 | Agent Work | Agent Work ID |
| Agent Work Skill | Skill | Many To One: N:1 | Skill | Skill ID |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Additional Skill | ssot__AdditionalSkill__c |
An indicator if the agent work skill is an additional skill. | text |
| Agent Work | ssot__AgentWorkId__c |
A reference ID to the agent work for the agent work skill. | text |
| Agent Work Skill Id | ssot__Id__c |
A unique ID used as the primary key for the agent work DMO. | text |
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Description | ssot__Description__c |
The description of the agent work skill. | text |
| Dropped | ssot__IsDropped__c |
An indicator if the agent work skill has been dropped. | text |
| Internal Organization | ssot__InternalOrganizationId___c |
A reference ID to the business unit or other internal organization that owns the agent service presence. | text |
| Name | ssot__Name__c |
The name of the agent work skill. | text |
| Skill | ssot__SkillId__c |
A reference ID to the skill for the agent work skill. | text |
| Skill Level | ssot__SkillLevel__c |
The level of the skill. | number |
| Skill Priority | ssot__SkillPriority__c |
The priority of the skill. | number |