---
schema_version: "1"
id: cc04947f9c8833ffad075937d3fda937bf0dfcfe9c5500c552eb69bd102f798c
title: Agent Work Skill DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-agent-work-skill-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-agent-work-skill-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: c0f4b8160575dcbac66569e9a0fa779c8468f202ce8ec6956fabe947e4e3f208
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Agent Work Skill DMO

The Agent Work Skill DMO represents a skill that's used to route a work assignment to an agent.

## Object API Name

`ssot__AgentWorkSkill__dlm`

## Category

Other

## Primary Subject Area

Agent Work Skill

## Primary Key

Agent Work Skill ID (`ssot__Id__c`)

## Relationships

| Object           | Field      | Cardinality      | Related Object | Related Field |
| ---------------- | ---------- | ---------------- | -------------- | ------------- |
| Agent Work Skill | Agent Work | Many To One: N:1 | Agent Work     | Agent Work ID |
| Agent Work Skill | Skill      | Many To One: N:1 | Skill          | Skill ID      |

## All Fields

| Field Name            | Field API Name                     | Description                                                                                                                                                           | Data Type |
| --------------------- | ---------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Additional Skill      | `ssot__AdditionalSkill__c`         | An indicator if the agent work skill is an additional skill.                                                                                                          | text      |
| Agent Work            | `ssot__AgentWorkId__c`             | A reference ID to the agent work for the agent work skill.                                                                                                            | text      |
| Agent Work Skill Id   | `ssot__Id__c`                      | A unique ID used as the primary key for the agent work DMO.                                                                                                           | text      |
| Data Source           | `ssot__DataSourceId__c`            | A reference ID for the logical name for a system that is the source of records identified by external record ID.                                                      | text      |
| Data Source Object    | `ssot__DataSourceObjectId__c`      | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text      |
| Description           | `ssot__Description__c`             | The description of the agent work skill.                                                                                                                              | text      |
| Dropped               | `ssot__IsDropped__c`               | An indicator if the agent work skill has been dropped.                                                                                                                | text      |
| Internal Organization | `ssot__InternalOrganizationId___c` | A reference ID to the business unit or other internal organization that owns the agent service presence.                                                              | text      |
| Name                  | `ssot__Name__c`                    | The name of the agent work skill.                                                                                                                                     | text      |
| Skill                 | `ssot__SkillId__c`                 | A reference ID to the skill for the agent work skill.                                                                                                                 | text      |
| Skill Level           | `ssot__SkillLevel__c`              | The level of the skill.                                                                                                                                               | number    |
| Skill Priority        | `ssot__SkillPriority__c`           | The priority of the skill.                                                                                                                                            | number    |