The Agent Service Presence DMO represents a user’s real-time presence status.
Object API Name
ssot__AgentServicePresence__dlm
Category
Other
Primary Subject Area
User Service Presence
Primary Key
Case ID (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Agent Service Presence | Service Presence Status | Many To One: N:1 | Service Presence Status | Agent Work Status Id |
| Agent Service Presence | User | Many To One: N:1 | User | User ID |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Agent Service Presence Id | ssot__Id__c |
A unique ID used as the primary key for the agent service presence DMO. | text |
| At Capacity Duration | ssot__AtCapacityDuration__c |
The duration a service agent was at capacity. | number |
| Average Capacity | ssot__AverageCapacity__c |
The average capacity for a service agent. | number |
| Away | ssot__IsAway__c |
An indicator if a service agent is away. | text |
| Configured Capacity | ssot__ConfiguredCapacity__c |
The configured capacity for a service agent. | number |
| Current State | ssot__IsCurrentState__c |
An indicator of the current state of a service agent. | text |
| Data Source | ssot__DateSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DateSourceObjectId___c |
A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Description | ssot__Description__c |
The description for the service agent presence. | text |
| Idle Duration | ssot__IdleDuration__c |
The duration a service agent was idle. | number |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the agent service presence. | text |
| Name | ssot__Name__c |
The name of a service agent. | text |
| Service Presence Status Id | ssot__ServicePresenceStatusId__c |
A reference ID to the status of the agent service presence. | text |
| Status Duration | ssot__StatusDuration__c |
The duration a service agent status lasted. | number |
| Status End Date | ssot__StatusEndDate__c |
The date a service agent status ended. | dateTime |
| Status Start Date | ssot__StatusStartDate__c |
The date a service agent status started. | dateTime |
| User ID | ssot__UserId__c |
A reference Id to the agent service presence user. | text |