---
schema_version: "1"
id: dc7b695fff80fb5f03652df356134dbacc19bc99ec44a9cd6fa10454e89e5b57
title: Agent Service Presence DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-agent-service-presence-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-agent-service-presence-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: a5b4e3beb4c3c2fe991be99e6a28ce5027223d99585a993686eb4bfdc311da2f
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Agent Service Presence DMO

The Agent Service Presence DMO represents a user’s real-time presence status.

## Object API Name

`ssot__AgentServicePresence__dlm`

## Category

Other

## Primary Subject Area

User Service Presence

## Primary Key

Case ID (`ssot__Id__c`)

## Relationships

| Object                 | Field                   | Cardinality      | Related Object          | Related Field        |
| ---------------------- | ----------------------- | ---------------- | ----------------------- | -------------------- |
| Agent Service Presence | Service Presence Status | Many To One: N:1 | Service Presence Status | Agent Work Status Id |
| Agent Service Presence | User                    | Many To One: N:1 | User                    | User ID              |

## All Fields

| Field Name                 | Field API Name                     | Description                                                                                                                                                           | Data Type |
| -------------------------- | ---------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Agent Service Presence Id  | `ssot__Id__c`                      | A unique ID used as the primary key for the agent service presence DMO.                                                                                               | text      |
| At Capacity Duration       | `ssot__AtCapacityDuration__c`      | The duration a service agent was at capacity.                                                                                                                         | number    |
| Average Capacity           | `ssot__AverageCapacity__c`         | The average capacity for a service agent.                                                                                                                             | number    |
| Away                       | `ssot__IsAway__c`                  | An indicator if a service agent is away.                                                                                                                              | text      |
| Configured Capacity        | `ssot__ConfiguredCapacity__c`      | The configured capacity for a service agent.                                                                                                                          | number    |
| Current State              | `ssot__IsCurrentState__c`          | An indicator of the current state of a service agent.                                                                                                                 | text      |
| Data Source                | `ssot__DateSourceId__c`            | A reference ID for the logical name for a system that is the source of records identified by external record ID.                                                      | text      |
| Data Source Object         | `ssot__DateSourceObjectId___c`     | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text      |
| Description                | `ssot__Description__c`             | The description for the service agent presence.                                                                                                                       | text      |
| Idle Duration              | `ssot__IdleDuration__c`            | The duration a service agent was idle.                                                                                                                                | number    |
| Internal Organization      | `ssot__InternalOrganizationId__c`  | A reference ID to the business unit or other internal organization that owns the agent service presence.                                                              | text      |
| Name                       | `ssot__Name__c`                    | The name of a service agent.                                                                                                                                          | text      |
| Service Presence Status Id | `ssot__ServicePresenceStatusId__c` | A reference ID to the status of the agent service presence.                                                                                                           | text      |
| Status Duration            | `ssot__StatusDuration__c`          | The duration a service agent status lasted.                                                                                                                           | number    |
| Status End Date            | `ssot__StatusEndDate__c`           | The date a service agent status ended.                                                                                                                                | dateTime  |
| Status Start Date          | `ssot__StatusStartDate__c`         | The date a service agent status started.                                                                                                                              | dateTime  |
| User ID                    | `ssot__UserId__c`                  | A reference Id to the agent service presence user.                                                                                                                    | text      |