Considerations for Agentforce in the Salesforce Mobile App

Carefully review limitations and considerations when using Agentforce in the Salesforce mobile app.

These considerations are in addition to the ones in effect when using agents on desktop.

• Rich text components on the Salesforce mobile app don’t support the full set of HTML tags or styling provided in the Formatted Rich Text Lightning web component.
  • img tags aren’t rendered
  • Unsupported tags: li, ol, ul
• Agentforce dictation services are only available for on-device languages. Download support for specific languages on your device to use Agentforce dictation. See Apple supported languages for dictation and Android language settings
• Custom Lightning types on mobile support only top-level component overrides. Property-level and collection renderer overrides aren't supported.
• LWC components used as custom Lightning type overrides on mobile must include the Small form factor in supportedFormFactors. Without it, the component doesn't render.