When situations require you to do so, you can prevent the processing of your patients’
data. We give guidance to help you restrict forms of data processing. That way, you can work
toward complying with the laws that are important to your company.
Required Editions
| Available in: All Editions |
Among the laws that apply to many companies collecting and processing their customers’ data
are:If you encounter situations that require you to restrict data processing for any of your
customers, review these common requests and the procedures related to them.
| Common Customer Request |
Actions to Consider |
Things to Consider |
| Patient wants the health or life science organization to refrain from any
processing of their data until further notice. |
|
When you mark a patient’s affiliation “Not Active,” CRM Analytics for Health
Cloud does not process the patient’s data related to that affiliation.
Restrictions
on data processing can include suspending communications via Chatter, email, phone,
or soliciting in general. You can also add notes for any other restrictions to
processing until the hold is lifted.
If you need to retain the customer’s data,
export it.
|
- General Data Protection Regulation (GDPR), European Union
- Federal Rules of Civil Procedure, United States
- California Consumer Privacy Act (CCPA), United States
