When situations require you to do so, you can prevent the processing of your constituents’ data.
Required Editions
| Available in: Performance, Enterprise, Unlimited Editions, and Developer |
Among the laws that apply to many institutions collecting and processing their constituents' data are:
- General Data Protection Regulation (GDPR), European Union
- Family Educational Rights and Privacy Act (FERPA), United States
- Federal Rules of Civil Procedure, United States
- California Consumer Privacy Act (CCPA), United States
If you encounter situations that require you to restrict data processing for any of your constituents, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| A student has reported that the personal data you have on file for them is inaccurate. Because of those errors, they want you to stop processing their data until you’ve verified the data’s accuracy. |
Export the student’s data to retain it. Then, delete the data from Salesforce. Work with the person to verify the data’s accuracy. Then, get their approval to resume processing their data. Also, if the student has a user account in your student portal flag the individual as HasOptedOutProcessing via SOAP API. |
|
| A student has been suspended. The student asked that you keep their data because they’re involved in a legal proceeding that might require the data but the student does not want you to process the data. | Export the student’s data to retain it. Then, delete their data from Salesforce. |