When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
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Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.
- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada
If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| I want you to stop accessing or processing my personal data until we can resolve a dispute. | Export a copy of the shopper's data and maintain it in a secure and restricted location. Delete the shopper's personal data and associated orders from the Commerce Cloud system. |
You cannot delete Shopper data when there are any associated open orders. Investigate any open orders and resolve them with the shopper. If such a shopper wants to delete their data, you can inform them that deleting all Commerce Cloud-related cookies from their browser will disassociate them from any data stored in Commerce Cloud. |