---
schema_version: "1"
id: c7affd22a51b5149799b871572a42634aa63a66b2036f919e4697a53711694ef
title: Restrict Data Processing for B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/restriction_of_processing_commerce.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing_commerce.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e13b7fc377199c08f4855304fbaa605fa95f208fa3e985e252b185b157b1d00
description: When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Restrict Data Processing for B2C Commerce

When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada

If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.

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            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18097e71">Common Customer Request</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18097e74">Actions to Consider</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18097e77">Things to Consider</th>
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            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d18097e71 ">I want you to stop accessing or processing my personal data until we can
              resolve a dispute.</td>

            <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d18097e74 "><a href="https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/content/b2c_commerce/topics/customers/b2c_customer_snapshots.html#CustomerSnapshots" target="_blank">Export a copy of the shopper's data</a> and
              maintain it in a secure and restricted location. <a href="https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/DataProtectionAndPrivacy/DataDeletion.html#DataDeletion" target="_blank">Delete the shopper's personal data and associated
                orders</a> from the Commerce Cloud system.</td>

            <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d18097e77 ">
              <p>You cannot delete Shopper data when there are any associated open orders.
                Investigate any open orders and resolve them with the shopper.</p>
              <p style="margin-bottom:0;">If such a
                shopper wants to delete their data, you can inform them that deleting all&nbsp;<a href="https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/DataProtectionAndPrivacy/LocalDataStorage.html" target="_blank">Commerce Cloud-related cookies</a>&nbsp;from their
                browser will disassociate them from any data stored in Commerce Cloud.</p>
            </td>

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      </table>