Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
Required Editions
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Data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.
If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| My customer stopped doing business with us. Although we no longer need his data, he asked that we keep it because he’s involved in a legal proceeding that possibly needs the data. | Export the customer’s data to retain it. Then, delete his data from Salesforce. | |
| My customer told me that the personal data we have on file for her is inaccurate. Because of those errors, she wants us to stop processing her data until we’ve verified the data’s accuracy. |
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