---
schema_version: "1"
id: b8b78b24f16340f7fa9c98f6275d2099886920ef8d4c6734b0de7b4dc6051d0e
title: Restriction of Processing for Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/restriction_of_processing_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a0609a7beff9772e2c70159e77735bcdd9be314da1c341e9de1a8071db0e6e3
description: Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Restriction of Processing for Analytics

Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.333333333333336%">
        <col style="width:34.3042071197411%">
        <col style="width:32.36245954692557%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22229e60">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22229e63">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22229e66">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22229e60 ">My customer stopped doing business with us. Although we no longer need his data,
            he asked that we keep it because he’s involved in a legal proceeding that possibly
            needs the data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d22229e63 ">
            <ul>
              <li>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/exporting_data.htm" target="_blank">Export Data</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
              </li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22229e66 ">Export the customer’s data to retain it. Then, delete his data from
            Salesforce.</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22229e60 ">My customer told me that the personal data we have on file for her is inaccurate.
            Because of those errors, she wants us to stop processing her data until we’ve verified
            the data’s accuracy. </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22229e66 ">
            <ul>
              <li>Work with your customer to verify the accuracy of the data. Then get her
                approval to resume processing of her data.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>