When you use Salesforce, "reset password" can mean different things. Salesforce users can initiate a process that resets their own password. Administrators of most Salesforce products can reset a password for someone else. Some Salesforce products require authentication that's separate from your Salesforce login credentials.
In Salesforce documentation, "reset password" can refer to content for the products listed on this page and to content specifically for users, admins, or developers.
Salesforce
- Salesforce Users
- Salesforce Admins: Internal Users
Internal users include employees and contractors who log in to your Salesforce org directly.
- Identify Your Users and Manage Access: Reset Passwords for Your Users
- Knowledge Article: Reset all User passwords in bulk
- Knowledge Article: Expiration Period of Password Resets and Email Verification Links
- Communications Cloud: Reset a User's Password by Using the Developer Console
- Knowledge Article: User receives multiple unsolicited password reset emails
- Salesforce Admins: External Users (Experience Cloud)
External users include customers and partners who log in to Experience Cloud sites.
Agentforce and Einstein Generative AI
Marketing Apps
- Marketing Cloud Engagement/Marketing Cloud Next Users
- Marketing Cloud Engagement/Marketing Cloud Next Admins
- Marketing Cloud Account Engagement Admins
Account Engagement uses Salesforce single sign-on. Follow the instructions from Sales and Service.
- Marketing Cloud Next
Marketing Cloud Next uses Salesforce single sign-on. Follow the instructions from Sales and Service.
B2C Commerce
- B2C Commerce Users
- Get Started with B2C Commerce: Reset a Forgotten Password in B2C Commerce (Account Manager)
-
Get Started with B2C Commerce: Change Your Account Password in B2C Commerce (Account Manager)
- B2C Commerce Admins
- Get Started with B2C Commerce: Reset a User Account in B2C Commerce (Account Manager)
- B2C Commerce Developers
- B2C Commerce API: SLAS Password Reset with the Shopper API
- B2C Commerce API: Using the resetPassword endpoint to reset a customer's password after obtaining a reset token
- B2C Commerce API: Using the resetPassword endpoint so a customer can set a new password by using a valid password-reset token
- Composable Storefront: Implement Password Reset in your composable storefront
Communications Cloud
MuleSoft
- MuleSoft Anypoint Platform and RPA Users
- MuleSoft Documentation: Reset Your Password for Anypoint Platform
- MuleSoft Documentation: Reset Your Password for MuleSoft Robotic Process Automation (RPA)
- MuleSoft RPA Admins
- MuleSoft Documentation: Reset a User Password for MuleSoft Robotic Process Automation (RPA)
- MuleSoft Documentation: Reset Your Password so you can log in to RPA Manager
- MuleSoft Documentation: Change Your RPA Password Regularly
Tableau
- Tableau Users
- Tableau Help: Change your display name or password in Tableau Cloud
- Tableau Help: Change your password in Tableau Server
- Tableau Help: Update saved credentials, including your password, for data connections
- Tableau Admins
- Tableau Help: Change passwords for users of a single site
- Tableau Help: Change passwords for users of multiple sites
- Tableau Help: Clear Saved Data Connection Passwords to reset data source passwords for all Tableau Server users
- Tableau Help: Configure password settings, including whether to allow users to reset their own password
- Tableau Help: Run the tsm reset command to clear the initial admin user so that you can enter a new admin, including their username and password
- Tableau Help: Updating secrets in Tableau Server
- Tableau Help: Retrieving passwords in Tableau Server
- Tableau Help: Using logs to troubleshoot authentication problems
- Tableau Help: Updating the Run As service account password for Tableau Server
Heroku
- Heroku Users
- Heroku Developers
- Heroku Dev Center: Heroku Postgres Credentials
- Heroku Help: How do I rotate the credentials for a Heroku Postgres database?
- Heroku Help: How do I reset my Heroku External Objects credentials?
- Heroku Help: How do I rotate credentials for my Heroku add-on?
- Heroku Dev Center: PasswordReset Platform API Reference
- Heroku Dev Center: redis:credentials to rotate Key-Value Store credentials
- Heroku Dev Center: Rotating Credentials on Apache Kafka on Heroku