---
schema_version: "1"
id: 70763f99838da21627758ac2b37ce0de6748c32b7bd8bb1f7a8fd33bef6690e2
title: Reset Password (Disambiguation)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/password_reset_disambiguation.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.password_reset_disambiguation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3d32bd9ab2700895dec52c6a1f7d5234c46fcf5b76101095208a80f2d9c7b626
description: When you use Salesforce, "reset password" can mean different things. Salesforce users can initiate a process that resets their own password. Administrators of most Salesforce products can reset a password for someone else. Some Salesforce products require authentication that's separate from your Salesforce login credentials.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Reset Password (Disambiguation)

When you use Salesforce, "reset password" can mean different things. Salesforce users can initiate a process that resets their own password. Administrators of most Salesforce products can reset a password for someone else. Some Salesforce products require authentication that's separate from your Salesforce login credentials.

In Salesforce documentation, "reset password" can refer to content for the products listed on this page and to content specifically for users, admins, or developers.

## Salesforce

- **Salesforce Users**
    - [Get Started with Salesforce: Reset Your Forgotten Password](https://help.salesforce.com/s/articleView?id=xcloud.retrieving_forgotten_passwords.htm&language=en_US)
    - [Get Started with Salesforce: Change Your Password](https://help.salesforce.com/s/articleView?id=xcloud.user_password.htm&language=en_US)
    - [Get Started with Salesforce: Reset Your Password With Your Email Address](https://help.salesforce.com/s/articleView?id=xcloud.reset_forgotten_password_with_email.htm&language=en_US)
    - [Knowledge Article: Troubleshoot Password Reset Issues in Salesforce](https://help.salesforce.com/s/articleView?id=000386502&type=1&language=en_US)
- **Salesforce Admins: Internal Users**
    
    Internal users include employees and contractors who log in to your Salesforce org directly.
    
    - [Identify Your Users and Manage Access: Reset Passwords for Your Users](https://help.salesforce.com/s/articleView?id=xcloud.resetting_and_expiring_passwords.htm&language=en_US)
    - [_Knowledge Article_: Reset all User passwords in bulk](https://help.salesforce.com/s/articleView?id=000384753&type=1&language=en_US)
    - [_Knowledge Article_: Expiration Period of Password Resets and Email Verification Links](https://help.salesforce.com/s/articleView?id=000390510&type=1&language=en_US)
    - [Communications Cloud: Reset a User's Password by Using the Developer Console](https://help.salesforce.com/s/articleView?id=ind.comms_t_reset_a_user_s_password_using_the_developer_console_66904.htm&language=en_US)
    - [_Knowledge Article_: User receives multiple unsolicited password reset emails](https://help.salesforce.com/s/articleView?id=001109589&type=1&language=en_US)
- **Salesforce Admins: External Users (Experience Cloud)**
    
    External users include customers and partners who log in to Experience Cloud sites.
    
    - [Experience Cloud: Customize Your Forgot Password and Reset Password Pages](https://help.salesforce.com/s/articleView?id=experience.external_identity_password_management_pages.htm&type=5&language=en_US)
    - [Experience Cloud: Forgot Password component](https://help.salesforce.com/s/articleView?id=experience.rss_login_forgot_password.htm&type=5&language=en_US)
    - [Manage Users and Data Access: Reset an External User’s Password for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=platform.networks_external_user_password.htm&type=5&language=en_US)

## Agentforce and Einstein Generative AI

- [Agentforce and Einstein Generative AI Standard Action Reference: Service | Reset Password](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_reset_password.htm&language=en_US)
- [Agentforce and Einstein Generative AI Standard Action Reference: Service | Reset Secure Password](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_reset_secure_password.htm&language=en_US)

## Marketing Apps

- **Marketing Cloud Engagement/Marketing Cloud Next Users**
    - [Marketing Cloud Engagement: Reset a Forgotten Password](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_reset_a_forgotten_password.htm&language=en_US)
    - [Marketing Cloud Engagement: Reset an Expired Password](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_reset_an_expired_password.htm&language=en_US)
    - [Marketing Cloud Engagement: Change Your Password](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_reset_your_password.htm&language=en_US)
    - [Marketing Cloud Engagement: Set Up Multi-Factor Authentication on Your First Marketing Cloud Engagement Login](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_manage_your_password_on_first_login_mfa.htm&language=en_US)
- **Marketing Cloud Engagement/Marketing Cloud Next Admins**
    - [Marketing Cloud Engagement: Reset User Password](https://help.salesforce.com/s/articleView?id=mktg.mc_es_reset_user_password.htm&language=en_US)
    - [Knowledge Article: Data 360: Error "Change your expired Marketing Cloud password and try again" affecting activations](https://help.salesforce.com/s/articleView?id=000395010&type=1&language=en_US)
- **Marketing Cloud Account Engagement Admins**
    
    Account Engagement uses Salesforce single sign-on. Follow the instructions from Sales and Service.
    
    - [Market to Your Customers with Account Engagement: Set Up Salesforce Single Sign-On for Account Engagement](https://help.salesforce.com/s/articleView?id=mktg.pardot_sf_connector_setup_sso.htm&language=en_US)
    - [Market to Your Customers with Account Engagement: Create Account Engagement Users](https://help.salesforce.com/s/articleView?id=mktg.pardot_users_create_users.htm&language=en_US)
- **Marketing Cloud Next**
    
    Marketing Cloud Next uses Salesforce single sign-on. Follow the instructions from Sales and Service.
    
    - [Get Started with Salesforce: Reset Your Forgotten Password](https://help.salesforce.com/s/articleView?id=xcloud.retrieving_forgotten_passwords.htm&language=en_US)
    - [Get Started with Salesforce: Change Your Password](https://help.salesforce.com/s/articleView?id=xcloud.user_password.htm&language=en_US)
    - [Knowledge Article: Troubleshoot Password Reset Issues in Salesforce](https://help.salesforce.com/s/articleView?id=000386502&type=1&language=en_US)

## B2C Commerce

- **B2C Commerce Users**
    - [Get Started with B2C Commerce: Reset a Forgotten Password in B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_account_manager_reset_forgotten_password.htm&language=en_US) (Account Manager)
    - [Get Started with B2C Commerce: Change Your Account Password in B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_account_manager_reset_password.htm&language=en_US) (Account Manager)
- **B2C Commerce Admins**
    - [Get Started with B2C Commerce: Reset a User Account in B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_account_manager_reset_user.htm&type=5&language=en_US) (Account Manager)
- **B2C Commerce Developers**
    - [B2C Commerce API: SLAS Password Reset](https://developer.salesforce.com/docs/commerce/commerce-api/guide/slas-password-reset.html) with the Shopper API
    - [B2C Commerce API: Using the resetPassword endpoint](https://developer.salesforce.com/docs/commerce/commerce-api/references/shopper-customers?meta=resetPassword) to reset a customer's password after obtaining a reset token
    - [B2C Commerce API: Using the resetPassword endpoint](https://developer.salesforce.com/docs/commerce/commerce-api/references/shopper-login?meta=resetPassword) so a customer can set a new password by using a valid password-reset token
    - [Composable Storefront: Implement Password Reset](https://developer.salesforce.com/docs/commerce/pwa-kit-managed-runtime/guide/password-reset.html) in your composable storefront

## Communications Cloud

- [Communications Cloud: Reset a User's Password by Using the Developer Console](https://help.salesforce.com/s/articleView?id=ind.comms_t_reset_a_user_s_password_using_the_developer_console_66904.htm&type=5&language=en_US)

## MuleSoft

- **MuleSoft Anypoint Platform and RPA Users**
    - [MuleSoft Documentation: Reset Your Password](https://docs.mulesoft.com/access-management/managing-your-account#reset-password:~:text=for%20Anypoint%20Platform.-,Reset%20Your%20Password,-When%20you%20reset) for Anypoint Platform
    - [MuleSoft Documentation: Reset Your Password](https://docs.mulesoft.com/rpa-manager/usermanagement-manage#iforgotmypassword) for MuleSoft Robotic Process Automation (RPA)
- **MuleSoft RPA Admins**
    - [MuleSoft Documentation: Reset a User Password](https://docs.mulesoft.com/rpa-manager/usermanagement-manage#reset-a-user-password) for MuleSoft Robotic Process Automation (RPA)
    - [MuleSoft Documentation: Reset Your Password](https://docs.mulesoft.com/rpa-manager/usermanagement-manage#reset-a-user-password:~:text=your%20new%20password.-,Reset%20Your%20Password,-If%20you%20forget) so you can log in to RPA Manager
    - [MuleSoft Documentation: Change Your RPA Password Regularly](https://docs.mulesoft.com/rpa-manager/usermanagement-manage#reset-a-user-password:~:text=user%20to%20edit.-,Change%20Your%20Password,-Change%20your%20own)

## Tableau

- **Tableau Users**
    - [Tableau Help: Change your display name or password in Tableau Cloud](https://help.tableau.com/current/pro/desktop/en-us/useracct.htm#change-your-display-name-or-password-in-tableau-cloud)
    - [Tableau Help: Change your password in Tableau Server](https://help.tableau.com/current/pro/desktop/en-us/useracct.htm#change-your-password)
    - [Tableau Help: Update saved credentials](https://help.tableau.com/current/online/en-us/manage_stored_credentials.htm#update-saved-credentials), including your password, for data connections
- **Tableau Admins**
    - [Tableau Help: Change passwords for users of a single site](https://help.tableau.com/current/server/en-us/users_view.htm#:~:text=for%20users%20of-,a,-single%20site)
    - [Tableau Help: Change passwords for users of multiple sites](https://help.tableau.com/current/server/en-us/users_view.htm#:~:text=users%20of%20multiple-,sites,-To%20change%20the)
    - [Tableau Help: Clear Saved Data Connection Passwords](https://help.tableau.com/current/server/en-us/maintenance_clearpw.htm) to reset data source passwords for all Tableau Server users
    - [Tableau Help: Configure password settings](https://help.tableau.com/current/server/en-us/local_auth.htm#configure-password-settings), including whether to allow users to reset their own password
    - [Tableau Help: Run the tsm reset command](https://help.tableau.com/current/server/en-us/cli_reset_tsm.htm) to clear the initial admin user so that you can enter a new admin, including their username and password
    - [Tableau Help: Updating secrets](https://help.tableau.com/current/server/en-us/security_secret_storage.htm#updating-secrets) in Tableau Server
    - [Tableau Help: Retrieving passwords](https://help.tableau.com/current/server/en-us/security_secret_storage.htm#retrieving-passwords) in Tableau Server
    - [Tableau Help: Using logs to troubleshoot authentication problems](https://help.tableau.com/current/server/en-us/rmt-troubleshoot-user-signin.htm#using-logs-to-troubleshoot-authentication-problems)
    - [Tableau Help: Updating the Run As service account password](https://help.tableau.com/current/server/en-us/runas_acct.htm#updating-the-run-as-service-account-password) for Tableau Server

## Heroku

- **Heroku Users**
    - [Heroku Help: How Do I Reset My Heroku Password?](https://help.heroku.com/N3FIQBW1/how-do-i-reset-my-heroku-password)
    - [Heroku Help: Get Help for a Locked Heroku Account](https://www.heroku.com/account-lockout/)
    - [Heroku Help: I am still seeing "Your password has expired" after resetting my password](https://help.heroku.com/HED4YK3X/i-am-still-seeing-your-password-has-expired-after-resetting-my-password)
- **Heroku Developers**
    - [Heroku Dev Center: Heroku Postgres Credentials](https://devcenter.heroku.com/articles/heroku-postgresql-credentials#pg-credentials-rotate)
    - [Heroku Help: How do I rotate the credentials for a Heroku Postgres database?](https://help.heroku.com/Q476T8DI/how-do-i-rotate-the-credentials-for-a-heroku-postgres-database)
    - [Heroku Help: How do I reset my Heroku External Objects credentials?](https://help.heroku.com/JG4SWHQI/how-do-i-reset-my-heroku-external-objects-credentials)
    - [Heroku Help: How do I rotate credentials for my Heroku add-on?](https://help.heroku.com/2NVLOVAJ/how-do-i-rotate-credentials-for-my-heroku-add-on)
    - [Heroku Dev Center: PasswordReset Platform API Reference](https://devcenter.heroku.com/articles/platform-api-reference#passwordreset)
    - [Heroku Dev Center: redis:credentials](https://devcenter.heroku.com/articles/managing-heroku-redis-using-cli#redis-credentials) to rotate Key-Value Store credentials
    - [Heroku Dev Center: Rotating Credentials](https://devcenter.heroku.com/articles/kafka-on-heroku#rotating-credentials) on Apache Kafka on Heroku