For the managed package runtime, Vlocity Intelligence can help you better understand how your customers respond, to make your marketing and client support efforts more effective. For example, while a contact center agent is answering a customer’s question about their cable service, the agent can be presented with material to assist in upselling the customer to a new Professional Sports package based on the customer’s interest in football and baseball.
This information is for Omnistudio for Managed Packages. For Omnistudio on standard runtime, see Omnistudio Help.
Vlocity Intelligence is no longer support. See Vlocity Intelligence End of Life.
For Vlocity Intelligence documentation, see Vlocity Intelligence.