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Navigate to a Knowledge Article (Managed Package)

For the managed package runtime, display a Knowledge Article in an Omniscript by selecting the Navigate Action's Knowledge Article PageReference Type.

Managed Package app icon This information is for Omnistudio for Managed Packages. For Omnistudio on standard runtime, see Omnistudio Help.

Before You Begin

Configure the Navigate Action's additional properties and view alternative page reference types. For more information, see Navigate Action (Managed Package).

  1. Set the PageReference type property to Knowledge Article.
  2. Enter the Knowledge Article's urlName into the Article URL field. This field supports Merge fields.
  3. Enter the articleType API name into the Article Type field. Find the articleType API Name by removing __kav from the API Name of the Knowledge Object.
    Note
    Note

    Communities ignore articleType.