Timeline provides a comprehensive, chronological, and interactive view of member-related
activities in one place. For example, when a member calls in about their points balance, the
customer service representative can create an engagement interaction that gets included in the
Timeline, making the interaction viewable for other service representatives.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance,
Developer, and Unlimited Editions
|
| Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty
Management - Advanced license enabled |
Loyalty Management includes a default Timeline configuration set up to work with Member records
and engagement interactions. The Timeline component is also included in the Service Console for
Loyalty Management. You can set up the Timeline component to work with other objects and add the
component to other pages in standard navigation apps too. You can even add the component to your
partner portals.
