---
schema_version: "1"
id: ae78cf4170efc621b76fcf0e7eeebaca7a74f47c060fa24ba2f03ea5819fbfe5
title: Loyalty Member Timeline
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/lse_loyalty_member_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.lse_loyalty_member_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6d3632e022917f4795f7d7f7ceb6e35d620eb2aceb6f59c5c84adf926ae43cbb
description: Timeline provides a comprehensive, chronological, and interactive view of member-related activities in one place. For example, when a member calls in about their points balance, the customer service representative can create an engagement interaction that gets included in the Timeline, making the interaction viewable for other service representatives.
products:
  - Loyalty Management
release: "264"
---
# Loyalty Member Timeline

Timeline provides a comprehensive, chronological, and interactive view of member-related activities in one place. For example, when a member calls in about their points balance, the customer service representative can create an engagement interaction that gets included in the Timeline, making the interaction viewable for other service representatives.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Developer</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled</td></tr></tbody></table>

Loyalty Management includes a default Timeline configuration set up to work with Member records and engagement interactions. The Timeline component is also included in the Service Console for Loyalty Management. You can set up the Timeline component to work with other objects and add the component to other pages in standard navigation apps too. You can even add the component to your partner portals.