Get Access to Loyalty Service Excellence

To access the service console, enable the Service Excellence for Loyalty Program Member setting for your org.

Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions

Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled

User Permissions Needed
To enable Loyalty Service Excellence:	System Administrator Loyalty Management

From Setup, in the Quick Find box, enter Loyalty Management, and then select Loyalty Management Settings.
Turn on Service Excellence for Loyalty Program Member.

After the Service Excellence for Loyalty Program Member setting is enabled, you can view the Loyalty Program Member record in the same layout.