Customer and loyalty program members often reach out to customer support to learn about the vouchers that are available to them. Program managers also want to understand how issued vouchers are being used and are performing.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Loyalty Management |
Here are the ways in which service reps and loyalty program managers can track issued vouchers:
| Business Requirement | How to View Voucher Details |
|---|---|
| Members want to know about the vouchers available to them | From the Voucher related list of the member's Loyalty Program Member record, service reps and program managers can view the vouchers issued to the member and the ones that are available for the member to redeem. |
| Members want to know the status of a voucher that’s issued to them |
From the Voucher related list of the member's Loyalty Program Member record, service reps can open the voucher that members want information about. On the voucher, service reps can find these voucher details:
|
| Members want to know about the amount they have remaining on a partially redeemable voucher | |
| Members want to know why a voucher was issued to them | |
| Members want to know for which benefit the voucher was issued |