---
schema_version: "1"
id: 0875858dd1968fc0bac65863d8dbb33f40416433e276776fd311907fb49ad42d
title: Ways to View Issued Vouchers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_vouchers_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_vouchers_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4fc33794f45e3bfd897edcd53715a1ccca41258809ec624de8b8c2510cec1bb8
description: Customer and loyalty program members often reach out to customer support to learn about the vouchers that are available to them. Program managers also want to understand how issued vouchers are being used and are performing.
products:
  - Loyalty Management
release: "264"
---
# Ways to View Issued Vouchers

Customer and loyalty program members often reach out to customer support to learn about the vouchers that are available to them. Program managers also want to understand how issued vouchers are being used and are performing.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

Here are the ways in which service reps and loyalty program managers can track issued vouchers:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59290e73">Business Requirement</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59290e76">How to View Voucher Details</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Business Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e73 ">Members want to know about the vouchers available to them</td>

          <td data-label="How to View Voucher Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e76 ">From the Voucher related list of the member's Loyalty Program Member record, service
            reps and program managers can view the vouchers issued to the member and the ones that are
            available for the member to redeem.</td>

        </tr>
        <tr class="">
          <td data-label="Business Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e73 ">Members want to know the status of a voucher that’s issued to them</td>

          <td data-label="How to View Voucher Details" class="slds-cell-wrap" rowspan="4" style="vertical-align:top;" headers="d59290e76 ">
            <p>From the Voucher related list of the member's Loyalty Program Member
              record, service reps can open the voucher that members want information about. On the
              voucher, service reps can find these voucher details:</p>
            <ul>
              <li>Status and validity period</li>
              <li>Redeemed and remaining value</li>
              <li>Associated transaction journal for which the voucher was issued for or the
                reason why the voucher was issued</li>
              <li>Associated benefit for which the voucher was issued</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Business Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e73 ">Members want to know about the amount they have remaining on a partially redeemable
            voucher</td>

        </tr>
        <tr class="">
          <td data-label="Business Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e73 ">Members want to know why a voucher was issued to them</td>

        </tr>
        <tr class="">
          <td data-label="Business Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d59290e73 ">Members want to know for which benefit the voucher was issued</td>

        </tr>
      </tbody>
    </table>