Loyalty program members are issued vouchers when they complete a purchase or nonpurchase
activities. For purchase-related activities, there are scenarios where members aren't eligible
to redeem an already issued voucher. For example, members aren't eligible to use a voucher that
was issued for an order that is canceled. Loyalty Management automatically takes care of
changing the status of vouchers status based on the status of their related transaction
journals.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited,
and Developer Editions with Loyalty Management |
| Business Scenario |
Action Taken |
| A member cancels an order for which they received a voucher |
After the order's transaction journal is canceled, the vouchers issued for the
transaction journal are moved to the Canceled status. |
| A member received a voucher for order A and reserved the voucher for another cart, but
the member canceled order A before the voucher moved from the reserved to the
redeemed status |
The voucher status is changed to Canceled. |
