---
schema_version: "1"
id: c319293d9f038f18be07bbda2e005b75dd85e0837ce8a270e630420b0b90235b
title: Automated Management of Vouchers Issued for Transactions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_vouchers_transaction_cancellation.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_vouchers_transaction_cancellation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0163b732fdc8b46bc51514094c0ce8c45f477335e8975a5b8f53748277c14b87
description: Loyalty program members are issued vouchers when they complete a purchase or nonpurchase activities. For purchase-related activities, there are scenarios where members aren't eligible to redeem an already issued voucher. For example, members aren't eligible to use a voucher that was issued for an order that is canceled. Loyalty Management automatically takes care of changing the status of vouchers status based on the status of their related transaction journals.
products:
  - Loyalty Management
release: "264"
---
# Automated Management of Vouchers Issued for Transactions

Loyalty program members are issued vouchers when they complete a purchase or nonpurchase activities. For purchase-related activities, there are scenarios where members aren't eligible to redeem an already issued voucher. For example, members aren't eligible to use a voucher that was issued for an order that is canceled. Loyalty Management automatically takes care of changing the status of vouchers status based on the status of their related transaction journals.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

 
| Business Scenario | Action Taken |
| --- | --- |
| A member cancels an order for which they received a voucher | After the order's transaction journal is canceled, the vouchers issued for the transaction journal are moved to the Canceled status. |
| A member received a voucher for order A and reserved the voucher for another cart, but the member canceled order A before the voucher moved from the reserved to the redeemed status | The voucher status is changed to Canceled. |