Analyze service representative activity and its impact on member point balances. Filter
performance views by duration, currency name, and program to isolate specific datasets. Track key
indicators including members with modifications, credited points, accrual reversals, and
redemption reversals. Examine point modification breakdowns by action type and category. Evaluate
how these adjustments affect qualifying and non-qualifying points over time.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited,
and Developer Editions with Loyalty Management |
Here's the list of metrics available on the dashboard.
| Metric |
Description |
| Accrual Reversals |
The total count of accrual reversal transactions. |
| Credited Points |
The total number of points manually credited to loyalty program member
accounts. |
| Redemption Reversals |
The total count of redemption reversal transactions. |
| Members with Modifications |
The count of loyalty program members with manual point adjustments. |
