---
schema_version: "1"
id: 12a1f699ede9fc6992e29caaeff283eec3c1e9047d87498fc0f7f0a6f09ba14b
title: Loyalty Member Service Dashboard in Tableau Next
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_tableau_next_member_service_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_tableau_next_member_service_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd0afcc75dcd570367cf91ef04ba0f16fa3a46159e88e3cc855aade9c202944c
description: Analyze service representative activity and its impact on member point balances. Filter performance views by duration, currency name, and program to isolate specific datasets. Track key indicators including members with modifications, credited points, accrual reversals, and redemption reversals. Examine point modification breakdowns by action type and category. Evaluate how these adjustments affect qualifying and non-qualifying points over time.
products:
  - Loyalty Management
release: "264"
---
# Loyalty Member Service Dashboard in Tableau Next

Analyze service representative activity and its impact on member point balances. Filter performance views by duration, currency name, and program to isolate specific datasets. Track key indicators including members with modifications, credited points, accrual reversals, and redemption reversals. Examine point modification breakdowns by action type and category. Evaluate how these adjustments affect qualifying and non-qualifying points over time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

Here's the list of metrics available on the dashboard.

 
| Metric | Description |
| --- | --- |
| Accrual Reversals | The total count of accrual reversal transactions. |
| Credited Points | The total number of points manually credited to loyalty program member accounts. |
| Redemption Reversals | The total count of redemption reversal transactions. |
| Members with Modifications | The count of loyalty program members with manual point adjustments. |