Marketing managers can use Agentforce to efficiently create and update promotions with Accrual and Spend X templates. Agentforce in self-service channels empowers customers to easily retrieve details about their profile and eligibility for loyalty promotions. The subagents are available in the Agentforce (Default) agent.
Note Beginning in April 2026, agent topics are now called subagents. There are no changes to
functionality. During this transition, you may see a mix of the new and previous terms in our
documentation.
- Subagent: Promotion With Loyalty Accrual Rule
Marketing managers can use the Promotion With Loyalty Accrual Rule subagent to create and update promotions that reward loyalty program members for completing eligible accrual activities. They can also draft loyalty promotion emails for effective communication.