To keep promotions within budget and prevent fraud, marketing managers can set limits for both the overall promotion and individual customers on the Add Promotion Limits step of the wizard. In addition to Global Promotions Management limits, you can also add limits on the points awarded.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Loyalty Management |
Considerations for Setting Limits for Loyalty Promotions
- For Loyalty Management promotion templates, Accrual Events and Engagement Trail, you can set limits only at the promotion level, and only on vouchers and points.
- When you specify promotion-level limits for the Accrual Events template, Loyalty Management uses the limit framework to enforce limits. See Limits Framework.
Limit Types
Here's the limit you can set on points for the overall promotion.
| Limit Type | What It Does | Example |
|---|---|---|
| Points |
The maximum number of points that a promotion can credit across all eligible loyalty program members. Marketing managers set limits for non-qualifying currencies and qualifying currencies. |
The promotion can't credit more than 500,000 points across eligible loyalty program members. |
Here's the limit that you can set on points for each customer.
| Limit Type | What It Does | Example |
|---|---|---|
| Points |
Marketing managers decide the maximum number of points that each loyalty program member gets from the promotion. Marketing managers set limits for non-qualifying currencies and qualifying currencies. |
The promotion can't credit more than 100 tier points to a single customer. |