Salesforce Feedback Management gives you insights into what your customers and users think and enables you to refine your customer feedback strategy. Understand customer feedback as it evolves and engage customers and users with relevant, personalized surveys. Explore a trial org and then learn about what’s included, what setup we recommend, and how to get ready for your implementation.
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Get Oriented What is Salesforce Feedback Management? Video: Demo of Feedback Management |
Dive In: Learn About the Recommended Core Features |
Go Deeper: Learn About Features for Specific Business Needs Share and Relate Survey Records |
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Extend Further: Learn About Additional Capabilities and Add-Ons Track Satisfaction Across a Customer's Lifecycle Deploy and Use Customer Lifecycle Analytics Analyze Survey Responses to Get Sentiment Insights Video: Integrate a Survey in a Flow Video: Use Merge Fields and Data Maps to Manage Feedback Video: Configure a Customer Journey Map Video: Set Up Customer Lifecycle Maps and Track the NPS and CSAT Metrics |
Get Ready for Your Implementation |
Know Your Resources & Get Help Trailhead: Salesforce Feedback Management |
- Surveys Data Model
Learn about the objects and relationships within the Salesforce Surveys data model.