---
schema_version: "1"
id: 032021c213d94d33daab069a16d87f2e61999d51476a99d6a1c490f4ca3dae45
title: Get Started with Salesforce Feedback Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/get_sarted_with_salesforce_feedback_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.get_sarted_with_salesforce_feedback_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2bc5156e0401026f43e0b9abaa2edab50615924197abbc9bb0b60e17bb1a6e64
description: Salesforce Feedback Management gives you insights into what your customers and users think and enables you to refine your customer feedback strategy. Understand customer feedback as it evolves and engage customers and users with relevant, personalized surveys. Explore a trial org and then learn about what’s included, what setup we recommend, and how to get ready for your implementation.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Get Started with Salesforce Feedback Management

Salesforce Feedback Management gives you insights into what your customers and users think and enables you to refine your customer feedback strategy. Understand customer feedback as it evolves and engage customers and users with relevant, personalized surveys. Explore a trial org and then learn about what’s included, what setup we recommend, and how to get ready for your implementation.

![Feedback management banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/main-banner-lm-feedback-management.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Start your learning journey"></span>
            </p>
            <p>
              <strong>Get
                Oriented</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_salesforce_surveys.htm&amp;type=5&amp;language=en_US" target="_blank">What is Salesforce Feedback
                Management?</a>
            </p>
            <p>
              <a href="https://www.salesforce.com/form/conf/platform/salesforce-feedback-management?leadcreated=true&amp;redirect=true&amp;chapter=&amp;d=cta-body-promo-217&amp;player=&amp;nc=7013y000000jUD3AAM&amp;videoId=&amp;playlistId=" target="_blank">Video: Demo of Feedback
                Management</a>
            </p>
            <p>
              <a href="https://www.salesforce.com/form/signup/feedback-management-base-trial/" target="_blank">Get a Trial Org with Feedback Management Growth
                Pack</a>
            </p>
            <p>
              <a href="https://www.salesforce.com/resources/articles/voice-of-customer-program-next-level/" target="_blank">Blog: Voice of Customer</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://www.salesforce.org/stories/university-of-kentucky/?_ga=2.19353594.336476460.1637602882-199678508.1612543000&amp;_gac=1.15570244.1637076313.Cj0KCQiAys2MBhDOARIsAFf1D1dl4i3hZwmzR-2kFNKpDTVYCjiHi5vakndK1K8Sd-S1tBzJ9ojIp3YaAh7aEALw_wcB" target="_blank">Blog: University of Kentucky's Incredible
                Story</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_build_2.png" alt="Learn about recommended core features."></span>
            </p>
            <p>
              <strong>Dive In: Learn About the Recommended Core Features</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_create_surveys_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Create and Customize Surveys</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_distribute_surveys_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Distribute Surveys</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_develop_1.png" alt="Dive deeper"></span>
            </p>
            <p>
              <strong>Go Deeper: Learn About Features for Specific
                Business Needs</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_share_survey_records.htm&amp;type=5&amp;language=en_US" target="_blank">Share and Relate Survey Records</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_upload_attachments_in_surveys.htm&amp;type=5&amp;language=en_US" target="_blank">Enable and Configure Document Upload in Survey
                Responses</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.automated_remniders.htm&amp;type=5&amp;language=en_US" target="_blank">Schedule Reminders</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_integrate_1.png" alt="Learn about additional capabilities."></span>
            </p>
            <p>
              <strong>Extend Further: Learn
                About Additional Capabilities and Add-Ons</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.task_customer_lifecycle_maps.htm&amp;type=5&amp;language=en_US" target="_blank">Track Satisfaction Across a Customer's
                Lifecycle</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_analyze_responses_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Analyze Survey Responses</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_analytics_deploy.htm&amp;type=5&amp;language=en_US" target="_blank">Deploy and Use Customer Lifecycle
                Analytics</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.sentiment_insights.htm&amp;type=5&amp;language=en_US" target="_blank">Analyze Survey Responses to Get Sentiment
                Insights</a>
            </p>
            <p>
              <a href="https://salesforce.vidyard.com/watch/yEQMbUaRBgZpBMCAxTi7EC" target="_blank">Video: Integrate a Survey in a Flow</a>
            </p>
            <p>
              <a href="https://salesforce.vidyard.com/watch/irCXEihzumS7jBuM8atoF5" target="_blank">Video: Use Merge Fields and Data Maps to Manage
                Feedback</a>
            </p>
            <p>
              <a href="https://salesforce.vidyard.com/watch/4ECFHTq5cxH5LhGZFttWAx" target="_blank">Video: Configure a Customer Journey Map</a>
            </p>
            <p>
              <a href="https://salesforce.vidyard.com/watch/4ECFHTq5cxH5LhGZFttWAx" target="_blank">Video: Set Up Customer Lifecycle Maps and Track the NPS and CSAT
                Metrics</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://www.youtube.com/watch?v=Ws6XDVOHESk" target="_blank">Video: Customer Lifecycle Analytics
                Overview</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_start_2.png" alt="Image to represent implementation."></span>
            </p>
            <p>
              <strong>Get Ready for Your
                Implementation</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_licenses.htm&amp;type=5&amp;language=en_US" target="_blank">Feedback Management Licenses</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.concept_setup_surveys_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Salesforce Feedback
                Management</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.feedback_management_implementation_guide.htm&amp;type=5&amp;language=en_US" target="_blank">Feedback Management Implementation
                Guide</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/resources-global/_corporate/images/learning_maps/lm_outcome_end_1.png" alt="Learn more"></span>
            </p>
            <p>
              <strong>Know Your Resources &amp; Get
                Help</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.surveys_faqs.htm&amp;type=5&amp;language=en_US" target="_blank">Surveys FAQs</a>
            </p>
            <p>
              <a href="https://trailhead.salesforce.com/content/learn/trails/get-started-with-salesforce-surveys" target="_blank">Trailhead: Salesforce Feedback
                Management</a>
            </p>
            <p>
              <a href="https://developer.salesforce.com/docs/atlas.en-us.salesforce_feedback_management_dev_guide.meta/salesforce_feedback_management_dev_guide/salesforce_feedback_management_intro.htm" target="_blank">Salesforce Feedback Management Developer
                Guide</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://trailhead.salesforce.com/trailblazer-community/topics/salesforcesurveys?sort=LAST_MODIFIED_DATE_DESC" target="_blank">Trailblazer Community: Salesforce
                Surveys</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

- **[Surveys Data Model](https://help.salesforce.com/s/articleView?id=xcloud.feedback_management_data_model.htm&release=264.0.0&type=5)**  
    Learn about the objects and relationships within the Salesforce Surveys data model.