The implementation guide outlines the steps to set up and use Feedback Management for Service Cloud.
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses |
For information about implementing Feedback Management for a Service Cloud use case, see Salesforce Feedback Management Implementation Guide for Service Cloud.