---
schema_version: "1"
id: a42645050dd229b8d2655f044bedf2933ba354f0060af862525b598b8ac7156e
title: Feedback Management Implementation Guide
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/feedback_management_implementation_guide.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.feedback_management_implementation_guide.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c56bba0491b7e38a73fec477ac508070a0fb47258dd52f1b6abd6808bf2a37b6
description: The implementation guide outlines the steps to set up and use Feedback Management for Service Cloud.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Feedback Management Implementation Guide

The implementation guide outlines the steps to set up and use Feedback Management for Service Cloud.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

For information about implementing Feedback Management for a Service Cloud use case, see [Salesforce Feedback Management Implementation Guide for Service Cloud](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/salesforce_feedback_management_implementation_guide.pdf).