Use Knowledge to write and share articles, so your team can leverage your communal knowledge to help customers faster. You can also surface your Knowledge base in your help center to let customers find answers on their own.
Why Do We Use It?
Knowledge helps your team answer customers' questions with articles. You can also let customers can find answers to their questions on their own in your help center.
Why Is It Important?
Knowledge helps improve the productivity and speed of your team, so they can get customers the answers they need faster. It also lets you offer self-service to your customers by making your articles public in a help center, so customers can find answers on their own.