---
schema_version: "1"
id: ebd4b0a70f67f21a8cf5fcc42b4a020ac2e3c7e70e7412ba850dbb181f01d273
title: Write Useful Help Articles for Your Customers and Your Team
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d1db2fc4778a922f8414738da2d49dc45f6b2504fa0fd4d5c0799523809586e6
description: Use Knowledge to write and share articles, so your team can leverage your communal knowledge to help customers faster. You can also surface your Knowledge base in your help center to let customers find answers on their own.
products:
  - Cross Cloud
release: "264"
---
# Write Useful Help Articles for Your Customers and Your Team

Use Knowledge to write and share articles, so your team can leverage your communal knowledge to help customers faster. You can also surface your Knowledge base in your help center to let customers find answers on their own.

## Why Do We Use It?

Knowledge helps your team answer customers' questions with articles. You can also let customers can find answers to their questions on their own in your help center.

## Why Is It Important?

Knowledge helps improve the productivity and speed of your team, so they can get customers the answers they need faster. It also lets you offer self-service to your customers by making your articles public in a help center, so customers can find answers on their own.

#### See Also

- [Set Up Knowledge with a Guided Setup Flow](https://help.salesforce.com/articleView?id=service_setup_knowledge.htm&language=en_US)
- [Create and Edit Articles](https://help.salesforce.com/articleView?id=knowledge_article_create.htm&language=en_US)
- [Use Your Knowledge Base](https://help.salesforce.com/articleView?id=knowledge_lightning_use.htm&language=en_US)