You can track the progress of each member during the lifespan of an engagement attribute. Use Loyalty Program Member Attribute Value records to track members' progress for engagement attributes.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Loyalty Management |
| User Permissions Needed | |
|---|---|
| To view an engagement attribute value: | Loyalty Management |
Each member has one or more unique Loyalty Program Member Attribute Value records for engagement attribute. A member can have multiple records for an engagement attribute when the attribute is defined to track the member's progress for each period individually. A member has a single record when the engagement attribute is defined to track the member's progress across periods. Here are some of the key fields of Loyalty Program Member Attribute Value records.
| Field | How The field Works when Member Progress is Tracked for Each period | How The field Works when Member Progress is Tracked across the Attribute Lifespan |
|---|---|---|
| Start and End Dates | Start and end dates of the period that the record represents. | Contains the start and end dates of the current period. |
| Current Value | Value that the member achieved since the start of the period or since the member's last current value reset after they achieved the target earlier in the period. |
Value that the member achieved since the start of the period or since the member's last current value reset after they achieved the target earlier in the period. The value from the current period overwrites the value from the previous period. |
| Last Reset Date | Date on which the member's current value was last reset during the period. This date represents the date on which the member last achieved the target value during the period. | Date on which the member's current value was last reset during the current period. This date represents the date on which the member last achieved the target value during the current period. |
| Reset Count | Number of times that the member's current value has been reset after they achieved the target value during the period. | Number of times that the member's current value has been reset after they achieved the target value during the current period. |
| Cumulative Value | Value that the member achieved throughout the period. The sum of the member's current value and the value that they achieved before previous resets during the period. | Value that the member achieved across all periods. |
- On the Loyalty Program tab of the Loyalty Management app, select the program to which the member belongs.
- On the Loyalty Program Members related list, open the record of the member whose engagement attribute progress that you want to track.
- On the Loyalty Program Member Attribute Values related list, view all the Loyalty Program Member Attribute Value records that are associated with the member.