Set up Sentiment Insights to get actionable insights on customer sentiment based on survey responses.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses |
| User Permissions Needed | |
|---|---|
| To enable Sentiment Insights: | System Administrator profile |
Before enabling Sentiment Insights, create a named credential for your Amazon Web Services (AWS) account.
- From Setup, in the Quick Find box, enter Industries Einstein, and then select Sentiment Insights.
- Click Use Your Own AWS Account.
- To accept the notification and terms of use, click Accept & Continue.
- Select the named credential that you created for your AWS account and save your work.
- Enable Sentiment Insights.
You can change the named credential, if necessary.