---
schema_version: "1"
id: 06e04bbddfdee200aeef509e25c03bf64a0bcea9f3ccc1baf9ca7060dd024b0a
title: Enable Sentiment Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/enable_sentiment_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.enable_sentiment_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2eed29c9b8f9b5fb64e83c3bc454fdb8465ba596d0ef8fd7689bef3502bc06ee
description: Set up Sentiment Insights to get actionable insights on customer sentiment based on survey responses.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Enable Sentiment Insights

Set up Sentiment Insights to get actionable insights on customer sentiment based on survey responses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d22324e73">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22324e73 ">To enable Sentiment Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22324e73 "> System Administrator profile</td>

          </tr>
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Before enabling Sentiment Insights, create a named credential for your Amazon Web Services (AWS) account.

1. From Setup, in the Quick Find box, enter Industries Einstein, and then select **Sentiment Insights**.
2. Click **Use Your Own AWS Account**.
3. To accept the notification and terms of use, click **Accept & Continue**.
4. Select the named credential that you created for your AWS account and save your work.
5. Enable Sentiment Insights.

You can change the named credential, if necessary.