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Enable Experience User

Enable a user to log in to the Loyalty Member Portal on the Experience Cloud site.

Required Editions

Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions that have Loyalty Management enabled.

On the Setup page, enter Digital Experiences, select Settings, and then enable Allow using standard external profiles for self-registration, user creation, and login.

  1. On the Loyalty Programs tab, select your loyalty program.
  2. On the Setup page, select a loyalty program member that you want to set up for login to your Loyalty Member Portal.
  3. In the loyalty program member record, click Contact or Account as required.
  4. On the Contact record page, click Enable Customer User, or on the Account record page, click Enable Partner User.
  5. On the user page, assign the user to the required community profile.
    Note
    Note All legacy and new community (experiences) user licenses are supported.
  6. On the user page, enter the user’s email address, and save your changes.
  7. From Setup, in the Quick Find box, enter All, and then select All Sites.
  8. On the All Sites page, click Workspaces next to your Loyalty Member Portal.
  9. From the Experiences Menu select Administration, and then select Members.
    All the Experience Cloud site licenses available in the org are listed.
  10. Add the profile you selected in Step 5.
  11. Save your changes.