---
schema_version: "1"
id: 17be05aa76d195e0d19b4ce28432959e48c699e067f67b46e1f432f7eb5775b1
title: Enable Experience User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/enable_customer_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.enable_customer_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 637972d908db7afb0979bd4b1797ae0236a0e1b0e1e1d3d67e3e8d1ba687546b
description: Enable a user to log in to the Loyalty Member Portal on the Experience Cloud site.
products:
  - Loyalty Management
release: "264"
---
# Enable Experience User

Enable a user to log in to the Loyalty Member Portal on the Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Developer</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions that have Loyalty Management enabled.</td></tr></tbody></table>

On the Setup page, enter **Digital Experiences**, select **Settings**, and then enable **Allow using standard external profiles for self-registration, user creation, and login**.

1. On the Loyalty Programs tab, select your loyalty program.
2. On the Setup page, select a loyalty program member that you want to set up for login to your Loyalty Member Portal.
3. In the loyalty program member record, click **Contact** or **Account** as required.
4. On the Contact record page, click **Enable Customer User**, or on the Account record page, click **Enable Partner User**.
5. On the user page, assign the user to the required community profile.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_note.png)
    
    Note All legacy and new community (experiences) user licenses are supported.
6. On the user page, enter the user’s email address, and save your changes.
7. From Setup, in the Quick Find box, enter All, and then select **All Sites**.
8. On the All Sites page, click **Workspaces** next to your Loyalty Member Portal.
9. From the **Experiences Menu** select **Administration**, and then select **Members**.
    
    All the Experience Cloud site licenses available in the org are listed.
10. Add the profile you selected in Step 5.
11. Save your changes.

- **[Give Members Access to Their Records on Your Loyalty Member Portal](https://help.salesforce.com/s/articleView?id=xcloud.experience_cloud_sharing_sets.htm&release=264.0.0&type=5)**  
    Use Experience Cloud sharing sets to provide members access to their loyalty program-specific records on your loyalty member portal.