Data Access and Export for Experience Cloud Sites

Your customers can request a copy of the data we received from them. To work toward complying with various data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

Required Editions

Available in: All Editions

Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to Setup | Chatter Settings and selecting Enable. For details, see Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26.

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.

General Data Protection Regulation (GDPR), European Union
Customer Contracts

If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

Common Customer Request	Actions to Consider	Things to Consider
My customer doesn't want to do business with us anymore and wants to take data regarding her activity with her.	User Activity, Export Missions User Activity, Export Use Data Loader	What data do you want to make portable? What data do you want to provide customers? Is there any data that you have the right to withhold from customers? Does any data need to be redacted, such as third-party confidential information? Review your terms of service with your customer.
My customer wants a copy of all his Chatter posts.	Find and export feed elements and feed comments via Connect REST API. Use Data Loader	What data do you want to make portable? What data do you want to provide customers? Is there any data that you have the right to withhold from customers? Does any data need to be redacted, such as third-party confidential information? Review your terms of service with your customer.