---
schema_version: "1"
id: 3dd25cc6c6362c36669163a2346c365d60ef888ae02c64ee8137839a584214e9
title: Data Access and Export for Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_communities.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_communities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 463a1de3cdc8bbb7151cd64a49da9f00d01d98fdfaca3b947f588121249dc558
description: Your customers can request a copy of the data we received from them. To work toward complying with various data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export for Experience Cloud Sites

Your customers can request a copy of the data we received from them. To work toward complying with various data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-data_protection_and_privacy-264-0-0-production-enus/27d1bf87-a47b-491a-8339-f53ef6540aec/images/icon_note.png)

Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US).

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Customer Contracts

If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27918e89">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27918e92">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d27918e95">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e89 ">My customer doesn't want to do business with us anymore and wants to take data
            regarding her activity with her.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e92 ">
            <ul>
              <li>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resources_users_UserActivities.htm" target="_blank">User
                  Activity, Export</a>
              </li>

              <li>
                <a href="https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resources_missions_user_activities_export.htm" target="_blank">Missions User Activity, Export</a>
              </li>

              <li>Use Data Loader</li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e95 ">
            <ul>
              <li>What data do you want to make portable?</li>

              <li>What data do you want to provide customers?</li>

              <li>Is there any data that you have the right to withhold from customers? </li>

              <li>Does any data need to be redacted, such as third-party confidential
                information?</li>

              <li>Review your terms of service with your customer.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e89 ">My customer wants a copy of all his Chatter posts.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e92 ">
            <ul>
              <li>Find and export feed elements and feed comments via Connect REST API.</li>

              <li>Use Data Loader</li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d27918e95 ">
            <ul>
              <li>What data do you want to make portable?</li>

              <li>What data do you want to provide customers?</li>

              <li>Is there any data that you have the right to withhold from customers? </li>

              <li>Does any data need to be redacted, such as third-party confidential
                information?</li>

              <li>Review your terms of service with your customer.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>