When your customers request it, give them access to the data you’ve received from them
to work toward complying with data protection and privacy regulations. We give you examples of
common customer requests and things to consider. That way, you can determine how best to work
toward complying with the regulations that apply to your company.
Required Editions
| Available in: All Editions |
Some laws require you and your company to let customers take their data with them. We’ve
listed a few of the obligations that are important to many companies collecting and processing
their customers’ data.If you have customers or users who want to take the data that you’ve
received from them, review these common requests. We’ve provided links to the procedures
related to those requests.
| Common Customer Request |
Actions to Consider |
Things to Consider |
| A consumer asked for a copy of their personal data. How do I process this request
in Data Cloud? |
Ask your API pro to:
- Retrieve the party ID for each email address.
- Export data for each associated party ID.
|
- Make this request for each Data Cloud profile.
- If multiple individual profiles link to a Unified Individual, request a copy for
each profile.
- If the customer data is stored in source or external systems, request that those
vendors export the data.
|
| My customer has requested a copy of all their personal data in my possession. I
store customer data in Data Cloud and other Salesforce platforms. |
Requesting Data
Access and Export
|
Submit Data access requests to all the Salesforce clouds you use to store your
customer’s personal data. |
- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada
