---
schema_version: "1"
id: ceec5a1218404bf8bb3a70fbd76232eefe4445646b330da4a6a80ee010e0267d
title: Data Access and Export for Data Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_c360_audiences.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_c360_audiences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2d3ee72847c3d83e2874b62e3700874d733b262466c298e43579acf32ee5f5f
description: When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export for Data Cloud

When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5683e57">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5683e60">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5683e63">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e57 ">A consumer asked for a copy of their personal data. How do I process this request
            in Data Cloud?</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e60 ">
            <p>Ask your API pro to:</p>
            <ul>
              <li>Retrieve the party ID for each email address.</li>
              <li>Export data for each associated party ID.</li>
            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e63 ">
            <ul>
              <li>Make this request for each Data Cloud profile.</li>

              <li>If multiple individual profiles link to a Unified Individual, request a copy for
                each profile.</li>

              <li>If the customer data is stored in source or external systems, request that those
                vendors export the data.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e57 ">My customer has requested a copy of all their personal data in my possession. I
            store customer data in Data Cloud and other Salesforce platforms.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e60 ">
            <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_data_access_request.htm&amp;type=5&amp;language=en_US" target="_blank">Requesting Data
              Access and Export</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d5683e63 ">Submit Data access requests to all the Salesforce clouds you use to store your
            customer’s personal data.</td>

        </tr>
      </tbody>
    </table>

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada