Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.
Required Editions
| Available in: All Editions |
Data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.
- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| A customer is moving to a competing product and wants to port their dashboards and report data. | Use the Data Loader export wizard to extract data from a Salesforce object. |
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| A customer is moving to a competing product and wants to port their CRM Analytics data. |
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| A customer is moving to a competing product and wants to port their Einstein Discovery data. |
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