---
schema_version: "1"
id: b2a3cd2a70b79f7c1fdf31ca0f67230ccaa0062886d35707f085c315804d9a91
title: Data Access and Export for Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b90a5b9804cb1bc2d81f0892d8c52a3d1182d7be2f8b5a126bdfb342a425c564
description: Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export for Analytics

Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia

If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.333333333333336%">
        <col style="width:34.3042071197411%">
        <col style="width:32.36245954692557%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8237e72">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8237e75">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8237e78">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e72 ">A customer is moving to a competing product and wants to port their dashboards
            and report data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e75 ">Use the Data Loader export wizard to extract data from a Salesforce
            object.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e78 ">
            <ul>
              <li>Export any reports containing the customer’s data.</li>

              <li>Dashboard charts aren’t available for export, but you can use the Save As
                function to save a static image of a dashboard component.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e72 ">A customer is moving to a competing product and wants to port their CRM Analytics
            data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e75 ">
            <ul>
              <li>Use the Data Loader export wizard to extract data from a Salesforce object.</li>

              <li>Enable downloading data from CRM Analytics </li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e78 ">
            <ul>
              <li>Filter to isolate the data related to the customer before downloading. </li>

              <li>Download an image of the analysis of the customer’s data.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e72 ">A customer is moving to a competing product and wants to port their Einstein
            Discovery data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e75 ">
            <ul>
              <li>Use the Data Loader export wizard to extract data from a Salesforce object.</li>

              <li>Export and share Insights</li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8237e78 ">
            <ul>
              <li>Export an CRM Analytics dataset associated with any story.</li>

              <li>Export snapshots of story insights to Quip.</li>

              <li>Story settings and Einstein Discovery models aren't available for export.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>