Delete customers’ personal data when it’s necessary to comply with data protection and privacy regulations. Determine a plan of action for complying with the regulations that apply to your company.
Required Editions
| Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions that have Loyalty Management enabled. |
Many data protection and privacy regulations can require you to delete customers’ personal data when customers request it or when it’s no longer necessary to keep it. Examples of regulations that are important to many companies include:
- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
If you have customers or users who want the data that you collected on them deleted, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| My loyalty program member wants to delete all the information related to activities and profile from the loyalty system. | Delete Records |
Before you delete a loyalty program member, ensure that you delete the member’s transaction journal records. You can’t delete transaction journals from the User Interface. You can delete it only using API. Deleting loyalty program member removes all the related records from the loyalty member currency, loyalty member tier objects. It also removes related records from member benefit, loyalty program member promotion objects, and voucher objects. The contact associated with the loyalty program member isn't removed from the system. Optionally, you can delete the associated record from Loyalty Ledger object. |
| Loyalty Management logs or error data that includes public profile data and content. | Monitor Debug Logs |
Logs don’t contain any personally identifiable information (PII) or data. Additionally, log data is deleted automatically after 30 days. |
