---
schema_version: "1"
id: 1086a91831793deeafb01637b43abb1732db8c29242764b4be2e1bb2ba401862
title: Data Deletion for Loyalty Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_deletion_loyalty.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_deletion_loyalty.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 976b5013d76be2c54c62a2c6729b9cc04c9379a8269e64129fb6edddb3846d25
description: Delete customers’ personal data when it’s necessary to comply with data protection and privacy regulations. Determine a plan of action for complying with the regulations that apply to your company.
products:
  - Loyalty Management
release: "264"
---
# Data Deletion for Loyalty Management

Delete customers’ personal data when it’s necessary to comply with data protection and privacy regulations. Determine a plan of action for complying with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Developer</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions that have Loyalty Management enabled.</td></tr></tbody></table>

Many data protection and privacy regulations can require you to delete customers’ personal data when customers request it or when it’s no longer necessary to keep it. Examples of regulations that are important to many companies include:

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia

If you have customers or users who want the data that you collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55073e84">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55073e87">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55073e90">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
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          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e84 ">My loyalty program member wants to delete all the information related to
            activities and profile from the loyalty system.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e87 ">
            <a href="https://help.salesforce.com/articleView?id=basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e90 ">
            <p>Before you delete a loyalty program member, ensure that you delete the member’s
              transaction journal records. You can’t delete transaction journals from the User
              Interface. You can delete it only using API.</p>
            <p>Deleting loyalty program member removes all the related records from the loyalty
              member currency, loyalty member tier objects. It also removes related records from
              member benefit, loyalty program member promotion objects, and voucher objects. The
              contact associated with the loyalty program member isn't removed from the system. </p>
            <p style="margin-bottom:0;">Optionally, you can delete the associated record from Loyalty Ledger object.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e84 ">Loyalty Management logs or error data that includes public profile data and
            content. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e87 ">
            <a href="https://help.salesforce.com/articleView?id=xcloud.code_monitoring_debug_logs.htm&amp;type=5&amp;language=en_US" target="_blank">Monitor Debug Logs </a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d55073e90 ">
            <p style="margin-bottom:0;">Logs don’t contain any personally identifiable information (PII) or data.
              Additionally, log data is deleted automatically after 30 days.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_note.png)

Note Deleting files moves them to the Recycle Bin, where files remain for 15 days before being permanently, automatically deleted. Within 15 days of deleting a file, you can restore it from the Recycle Bin.