Honor and respect your customers’ wishes when they request only specific forms of
contact from your company or opt-out of certain types of data-sharing. We provide details to
help you determine the best way to comply with the data protection and privacy regulations that
apply to your company.
Required Editions
| Available in: All Editions |
Many data protection and privacy regulations require you and your company to honor people’s
requests about how you use their data. We’ve listed a few of the regulations that are
important to many companies collecting and processing their customers’ data.If you have
customers or users who request specific methods of contact from your company, review these
common requests and the procedures related to them.
| Common Customer Request |
Actions to Consider |
Things to Consider |
| A consumer in California asked my business not to sell their data. |
- Apply the Restriction of Processing flag to the individual profile that includes
your customer's personal information.
- For Unified Individuals, apply this flag to each individual linked profile.
|
Review your processing activities with your legal counsel to determine how
regulations that matter to your company affect your business. |
| My customer has requested their personal data no longer be processed for
marketing purposes. I store customer data in Data Cloud and other Salesforce
platforms. |
Requesting Restriction of Processing
|
Submit Restrict processing requests to all the Salesforce clouds you use to store
your customer’s personal data. |
- General Data Protection Regulation (GDPR), European Union
- California Consumer Privacy Act (CCPA), United States
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada
