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Survey Response Pack License

Understand and avail capabilities of the Survey Response Pack license.

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions
Available with the Survey Response Pack license
Note
Note You can purchase Customer Lifecycle Analytics as an add-on license.
  1. Set up Salesforce Feedback Management.
  2. Create surveys and add questions.
    1. Create a survey.
    2. Add survey question types.
      Note
      Note The Attachment and Matrix question types aren’t available with the Survey Response Pack license.
    3. Configure survey question properties.
    4. Insert responses from previous questions.
    5. Create a survey from a copy.
    6. Create a survey version.
  3. Customize the order of survey questions and pages.
    1. Enable auto-progress to the next survey page.
    2. Show questions based on responses to questions on the same page.
    3. Show survey pages based on responses.
  4. Configure and personalize survey questions and responses.
    1. Create surveys that participants can complete from the email invitation.
    2. Validate short-text responses.
    3. Show survey progress to participants.
  5. Customize the look and feel of your surveys.
    1. Add custom branding to your surveys.
    2. Insert images in survey pages.
  6. Translate surveys.
    1. Survey language for participants.
    2. Specify the survey language for external participants.
  7. Define the default survey settings.
  8. Share and grant access to surveys.
  9. Distribute surveys.
    Note
    Note With each Survey Response Pack license, you can receive 1,000 survey responses.
    1. Send survey invitation links.
    2. Send survey invitations by email.
    3. Send survey invitations using Process Builder.
    4. Send survey invitations using Flows.
    5. Share a QR code that contains a survey invitation link.
    6. Generate survey invitations for contacts, person accounts, and leads.
    7. Send surveys during a marketing campaign.
    8. Set an expiration date for your survey invitation.
  10. Share and relate survey records.
  11. Analyze survey responses.