--- schema_version: "1" id: 6b1df072412f12648f40b3cad6087ab4fe6a24824e1d59fe54bbd963755ee8c6 title: Survey Response Pack License collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_survey_response_pack.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_response_pack.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d63af6841e9190b45b17e039e8acd6fd77ed39dbb746f5797681c2495d92177b description: Understand and avail capabilities of the Survey Response Pack license. products: - Feedback Management - Service Cloud - Cross Cloud release: "264" --- # Survey Response Pack License Understand and avail capabilities of the Survey Response Pack license.
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions
Available with the Survey Response Pack license
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png) Note You can purchase [Customer Lifecycle Analytics](https://help.salesforce.com/s/articleView?id=xcloud.concept_analytics_deploy.htm&release=264.0.0&type=5 "Customer Lifecycle Analytics lets you surface survey response metrics anywhere in Salesforce and get instant insight into your customer right from where you work.") as an add-on license. 1. [Set up Salesforce Feedback Management](https://help.salesforce.com/s/articleView?id=xcloud.concept_setup_surveys_overview.htm&release=264.0.0&type=5 "Enable Salesforce Feedback Management in your org and configure it based on your requirements. Give users permission to create and share surveys, to view survey records, and respond to surveys. Add related lists and Lightning components that help track surveys, survey invitations, and survey responses. Analyze survey responses with custom report types."). 2. Create surveys and add questions. 1. [Create a survey](https://help.salesforce.com/s/articleView?id=xcloud.task_create_survey.htm&release=264.0.0&type=5 "Create a standard survey to collect data from customers, employees, or other people whose feedback you need."). 2. [Add survey question types](https://help.salesforce.com/s/articleView?id=xcloud.reference_survey_question_types.htm&release=264.0.0&type=5 "Use a variety of question types to collect the information and feedback you seek."). ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png) Note The Attachment and Matrix question types aren’t available with the Survey Response Pack license. 3. [Configure survey question properties](https://help.salesforce.com/s/articleView?id=xcloud.task_survey_page_properties.htm&release=264.0.0&type=5 "Use a question's properties to indicate whether the question is required and to add a description field to a question."). 4. [Insert responses from previous questions](https://help.salesforce.com/s/articleView?id=xcloud.task_insert_response.htm&release=264.0.0&type=5 "Customize a survey question or thank you message by including the participant's response from a previous question."). 5. [Create a survey from a copy](https://help.salesforce.com/s/articleView?id=xcloud.task_clone_survey.htm&release=264.0.0&type=5 "Make a copy of a survey to duplicate its questions and logic. When you copy a survey, it’s not related to the original survey record. The copied survey becomes a new survey record."). 6. [Create a survey version](https://help.salesforce.com/s/articleView?id=xcloud.task_create_survey_version.htm&release=264.0.0&type=5 "Create a version of a survey to duplicate its questions and logic. The new survey version is related to the original survey record in Salesforce."). 3. Customize the order of survey questions and pages. 1. [Enable auto-progress to the next survey page](https://help.salesforce.com/s/articleView?id=xcloud.task_auto_progress.htm&release=264.0.0&type=5 "Help to speed participants through surveys by automatically sending them to the next page when they answer the last question on the current page."). 2. [Show questions based on responses to questions on the same page](https://help.salesforce.com/s/articleView?id=xcloud.task_add_display_logic.htm&release=264.0.0&type=5 "Use display logic to show questions based on responses to other questions on the page."). 3. [Show survey pages based on responses](https://help.salesforce.com/s/articleView?id=xcloud.task_add_branching_logic.htm&release=264.0.0&type=5 "Use page branching logic that's based on a participant's responses to determine the next page that the participant views."). 4. Configure and personalize survey questions and responses. 1. [Create surveys that participants can complete from the email invitation](https://help.salesforce.com/s/articleView?id=xcloud.task_respond_within_email.htm&release=264.0.0&type=5 "Create a one-question survey that participants can complete with a single click from within the email invitation."). 2. [Validate short-text responses](https://help.salesforce.com/s/articleView?id=xcloud.task_validate_short_text_responses.htm&release=264.0.0&type=5 "Validate responses to short-text questions to help ensure the quality of feedback you receive."). 3. [Show survey progress to participants](https://help.salesforce.com/s/articleView?id=xcloud.task_validate_short_text_responses.htm&release=264.0.0&type=5 "Validate responses to short-text questions to help ensure the quality of feedback you receive."). 5. Customize the look and feel of your surveys. 1. [Add custom branding to your surveys](https://help.salesforce.com/s/articleView?id=xcloud.concept_surveys_branding.htm&release=264.0.0&type=5 "Customize surveys to reflect your company's brand and style."). 2. [Insert images in survey pages](https://help.salesforce.com/s/articleView?id=xcloud.task_insert_images.htm&release=264.0.0&type=5 "Insert one or more images in questions and on the Welcome and Thank You pages."). 6. [Translate surveys](https://help.salesforce.com/s/articleView?id=xcloud.task_translate_surveys.htm&release=264.0.0&type=5 "Gather insight from your global audience by translating your surveys into other languages."). 1. [Survey language for participants](https://help.salesforce.com/s/articleView?id=xcloud.concept_participants_view_translated_surveys.htm&release=264.0.0&type=5 "Understand how participants inside and outside your Salesforce org see and respond to translated surveys."). 2. [Specify the survey language for external participants](https://help.salesforce.com/s/articleView?id=xcloud.task_unauthenticated_language_choosen.htm&release=264.0.0&type=5 "When participants outside your Salesforce org open a survey invitation, they select the language in which they want to view the survey. However, you can edit the survey invitation link for external participants to ensure that they view the survey in a particular language."). 7. [Define the default survey settings](https://help.salesforce.com/s/articleView?id=xcloud.task_default_settings.htm&release=264.0.0&type=5 "Define the default for email, language, engagement context, and invitation settings for your surveys."). 8. [Share and grant access to surveys](https://help.salesforce.com/s/articleView?id=xcloud.task_share_surveys.htm&release=264.0.0&type=5 "Collaborate with your team when designing surveys by manually sharing survey records with them."). 9. Distribute surveys. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png) Note With each Survey Response Pack license, you can receive 1,000 survey responses. 1. [Send survey invitation links](https://help.salesforce.com/s/articleView?id=xcloud.task_send_generate_link.htm&release=264.0.0&type=5 "Generate a survey invitation link, configure the invitation settings to control your survey's security, and send the invitation to participants."). 2. [Send survey invitations by email](https://help.salesforce.com/s/articleView?id=xcloud.concept_send_email.htm&release=264.0.0&type=5 "Email survey invitations to individual participants using their email address, or to a group of participants using a list. Use invitation templates that include the survey question or a link to the survey, customize the templates, or compose your own email invitation."). 3. [Send survey invitations using Process Builder](https://help.salesforce.com/s/articleView?id=xcloud.concept_send_invitation_process_builder.htm&release=264.0.0&type=5 "Use the Send Survey Invitation action type in Process Builder to email survey invitations to leads, contacts, and users in your org."). 4. [Send survey invitations using Flows](https://help.salesforce.com/s/articleView?id=xcloud.concept_send_invitation_flow_builder.htm&release=264.0.0&type=5 "Use Flow Builder to automatically email survey invitations to leads, contacts, and users in your org based on a condition, such as, when a customer support case closes."). 5. [Share a QR code that contains a survey invitation link](https://help.salesforce.com/s/articleView?id=xcloud.task_qr_code.htm&release=264.0.0&type=5 "Download a QR code that contains a survey and share it with participants in printed marketing materials or for easy access from mobile devices."). 6. [Generate survey invitations for contacts, person accounts, and leads](https://help.salesforce.com/s/articleView?id=xcloud.task_generate_survey_invitation.htm&release=264.0.0&type=5 "Create survey invitations for contacts, person accounts, and leads from their records."). 7. [Send surveys during a marketing campaign](https://help.salesforce.com/s/articleView?id=xcloud.task_use_survey_marketing_cloud.htm&release=264.0.0&type=5 "Use the Survey Invitation object in Journey Builder to send survey invitations as part of a marketing campaign."). 8. [Set an expiration date for your survey invitation](https://help.salesforce.com/s/articleView?id=xcloud.concept_surveys_expiration.htm&release=264.0.0&type=5 "Add, change, or remove an expiration date for an invitation at any point during its lifecycle."). 10. [Share and relate survey records](https://help.salesforce.com/s/articleView?id=xcloud.concept_share_survey_records.htm&release=264.0.0&type=5 "Enable users to view their survey invitations and responses by sharing those records. Check the users who have access to survey records. Relate Salesforce records to survey invitation records."). 11. [Analyze survey responses](https://help.salesforce.com/s/articleView?id=xcloud.concept_analyze_responses_overview.htm&release=264.0.0&type=5 "Gain insights into responses by using the Analyze tab in the Survey Builder to view and export response data.").